Our agency is pretty active on the Internet. We post on blogs and sites like this one to hopefully contribute to the website or blog while also building our brand. The problem started when we got the big idea to automate our social marketing with Facebook and Twitter. My biggest concern was being active enough to increase the amount of followers or fans so we could spread our message and make people aware of our products and services. We know landlords and investors struggle with finding an agent to insure them and we want them to know we are here.
We started by hiring an ex insurance agent who told us he was the insurance specialist of social marketing. He realized that many agents either did not want or didn'thave the time to build a successful social marketing campaign. And he also realized if someone was going to do it for them, they would have to have a basic understanding of insurance concepts and be able to access various resources. Lets face it, its called Social Marketing for a reason, and the technicality of insurance doesn't make it any more social. And if you are not on there on the website all the time interacting with people the results will be poor at best.
So we signed up with the social marketing guru and watched as my followers list was blowing up my email. 10-20 a day. We felt pretty good until we went to our twitter page. When we looked at the people we were now following, these people were fowl. It appeared to us that he was following anyone in the Detroit area so they would follow us. Sort of a quid pro quo I guess. A short time later we get an email from Twitter saying our account was shut down due to aggressive following behavior. I'm thinking, "Maybe they are confusing us with the people we are following?" But no, they are still active! We are the aggressive ones because it is considered spamming to follow too many people too quickly. I thought it was strange that was even a rule, but they make the rules, I just have to follow them. No pun intended, OK, it was intended. Haha.
So we went back and looked at our activity and noticed not only was he aggressively increasing the amount of people we were following, he was posting links to websites and articles to other website and blogs. We don't mind being a directory or insurance resource, but we want to focus on educating people about our agency and the products and services we can offer. Not what the rest of the Internet is doing.
Needless to say, if you hire a social marketer, be careful. Social marketing is probably best left to you or someone in your organization who cares about you and your company. Our new plan of attack is to give twitter and facebook access to all company members so everyone can post and create activity and interact with the community we build through social marketing. That's our story and we're sticking to it.
The Home Insurance Specialists
www.mylandlordinsurance.com